Bilingual Float Medical Receptionist

PHMC serves as both a direct service provider to individuals, families, and communities across the region and as an intermediary agent — managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

Reports To: Practice Manager

FTE: Full-Time

Affiliation: HS/Health Center

Summary Job Description:

Perform all medical receptionist functions at primary care and community-based health centers for underserved populations. The Medical Receptionist will report to the Health Practice Manager.

The Bilingual, Spanish-speaking Float Medical Receptionist performs a wide variety of front desk duties across all Specialized Health Services health center sites, covering staff vacancies, leaves, call-outs, and periods of high patient volume. The Float Medical Receptionist must adapt quickly to each site's patient flow, providers, and workflows while maintaining a consistent emphasis on quality of care and customer service. Fluent in English and Spanish. The Float MA communicates directly with Spanish-speaking patients and families and supports language access at every site. The position must exemplify the core values and mission of the organization, exercising discretion, diplomacy, and tact in patient/staff interactions.

Age/Patient Populations Served (Double-click on box to activate appropriate indicator)

Age of Patient Population Served Pediatric (0 - 19 yrs) Adult (19 – 64 yrs) Geriatric (65 yrs & older) Nonage Specific Task (N/A)

Population Bariatric Patients: BMI greater than 40, or greater than 35 with weight-related comorbidities Patient with exceptional communication needs Patient with developmental delays Patient at the end of life Patient under isolation precautions All Populations

Essential Duties and Responsibilities:

• Responsible for all front Desk Functions in a Primary Care setting
• Schedule Appointments
• Schedule specialty and ancillary appointments
• Answer Phones
• Check in patients in EPIC
• Responsible for patient registration data entry
• Verify Insurance on Insurance Portals
• Fee-assess patients and collect copays
• Close cash drawer daily
• Reconcile all payments collected
• Daily Batching of encounter forms
• Complete Managed Care Referrals
• Obtain Pre-Certs when needed
• Log referrals in the tracking system
• Follow up for reports from specialists
• Arrange transportation when needed for patients
• Assist patients when needed
• Review patients' charts and encounter forms for completion
• Perform other duties as assigned

PHMC Compliance Responsibilities:

• Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistleblowers, and Conflict of Interest Policies.
• Keeps abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.
• Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.
• Comply with the standards of the Department of Public Health (DPH), The Joint Commission, and other accreditation and regulatory agencies' standards.
• Adhere to all PHMC Policies and Procedures.
• Knowledge of and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.

Job Requirements:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below must represent the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills:

• Knowledge of billing procedures and Insurance verification.
• Data Entry.
• Knowledge of medical terminology.
• Familiar with Managed Care Plans and Referral Process
• Extensive Organization Skills
• Must have a pleasant manner.
• Ability to manage and complete work assigned by several staff
• Must be flexible.
• Fluent in speaking Spanish

EXPERIENCE:

One to two years of experience in a medical office environment

EDUCATION:

High School Diploma or GED equivalent

PHMC is an E-Verify and Equal Opportunity Employer