Bilingual HR Employee Relations Specialist

Bilingual HR Employee Relations / Training Specialist

(Bilingual a must and Manufacturing Experience)

Department: Human Resources Location: McKinney, Texas Reports To: Director of Human Resources Employment Status: Full-Time, Exempt Work Location: On-Site Manufacturing Facility

Salary is between $55k - $60k DOE

ILS Gummies is seeking a professional, approachable, and detail-oriented Bilingual Employee Relations Specialist (English/Spanish) to support employee relations, training and development, and human resources operations at our manufacturing facility in McKinney, Texas.

This position serves as a key liaison between employees, production supervisors, department management, and Human Resources. The specialist is responsible for addressing employee concerns, supporting workplace investigations, coordinating and delivering employee training, ensuring accurate HR documentation, and helping maintain a respectful, safe, and productive workplace.

Essential Duties and Responsibilities

1. Employee Relations & Conflict Resolution

• Serve as a primary point of contact for employees regarding workplace concerns, complaints, questions, and interpersonal conflicts.
• Listen to employee concerns objectively, professionally, and confidentially.
• Assist with resolving workplace disagreements and improving communication between employees and supervisors.
• Identify potential employee relations issues and promptly escalate serious concerns to the Director of Human Resources.
• Promote positive employee engagement, respectful workplace behavior, fair treatment, and consistent application of company policies.
• Maintain a regular presence on the production floor to build relationships, answer employee questions, and proactively identify concerns.
• Support employee relations activities across all production shifts.

2. Employee Training & Development

• Coordinate, develop, schedule, and facilitate employee training programs in English and Spanish.
• Conduct new-hire orientation and onboarding training, including company policies, attendance requirements, workplace conduct, employee expectations, and HR procedures.
• Deliver employee training on harassment prevention, discrimination, retaliation, respectful workplace conduct, conflict resolution, and professional communication.
• Coordinate and facilitate supervisor development training on employee coaching, documentation, performance management, conflict resolution, and appropriate disciplinary procedures.
• Support employee cross-training, skill development, and internal advancement initiatives.

3. Workplace Investigations & Documentation

• Receive, document, and appropriately escalate complaints involving harassment, discrimination, retaliation, bullying, workplace misconduct, and policy violations.
• Conduct preliminary fact-finding and assist HR leadership with formal workplace investigations.
• Interview employees and witnesses in English or Spanish, as appropriate.
• Prepare accurate interview notes, employee statements, investigation summaries, and supporting documentation.
• Maintain organized and confidential investigation records.
• Assist with follow-up actions, corrective measures, and employee communications.
• Help ensure employee complaints are addressed promptly, objectively, and without retaliation.
• Immediately refer serious allegations or potential legal violations to HR leadership.

6. Supervisor Support & Coaching

• Provide guidance to production supervisors regarding employee relations procedures and effective communication.
• Assist supervisors with documenting employee attendance, performance, and misconduct concerns.
• Coordinate and facilitate supervisor training on workplace conduct, corrective action documentation, employee coaching, and policy administration.
• Encourage early identification and appropriate resolution of employee concerns.
• Help supervisors recognize when issues require escalation to Human Resources.
• Promote consistent, respectful, and professional treatment of employees across all shifts and departments.

7. HR Administration & Recordkeeping

• Maintain employee relations documentation, investigation files, counseling records, personnel action forms, and training records.
• Assist with employee status changes, disciplinary documentation, and termination paperwork.
• Support HRIS data entry and accuracy of employee records.
• Prepare employee relations reports, incident summaries, training completion reports, and documentation requested by HR leadership.
• Maintain training schedules, attendance records, employee acknowledgments, and compliance documentation.
• Assist with onboarding, orientation, and offboarding activities.
• Perform additional human resources duties and special projects as assigned.

Required Qualifications

• Fluent in English and Spanish, including professional speaking, reading, and writing proficiency in both languages.
• Minimum of 2 years of experience in Human Resources, employee relations, employee training, or a closely related role.
• Experience conducting employee orientations, delivering workplace training, or facilitating group presentations.
• Experience handling sensitive employee concerns and confidential information.
• Strong interpersonal, communication, active listening, presentation, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to work independently while recognizing when matters require escalation.
• Willingness to work on-site and occasionally adjust schedules to support employees on different shifts.

Preferred Qualifications

• Associate's or bachelor's degree in Human Resources, Business Administration, Education, Organizational Development, or a related field preferred.
• Previous HR, employee relations, or training experience in manufacturing, food production, packaging, or warehouse operations.
• Experience assisting with workplace investigations and employee interviews.
• Working knowledge of Title VII, ADA, FMLA, FLSA, and applicable Texas employment requirements.
• Experience coordinating GMP, food safety, sanitation, workplace safety, or compliance training.

Salary is between $55k - $60k DOE