Bilingual Inbound Call Center Rep

Responsibilities

Personally strives to delight patients and families by creating a kind, gracious, and caring environment.
Ensures telephone is answered in a timely and professional capacity.
Maintains quality while consistently maintaining minimum expectation levels.
Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.
Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.
Effectively converses in Spanish while entering information into systems in English.

Qualifications

High School diploma or equivalent
1 year using both English and Spanish languages in a professional and/or contact center capacity
Basic computer skills
Must be fluent in English and Spanish

Desirables

1 year dental experience
Genesys, Google Workspace, Advanced computer skills, telephone