Bilingual Insurance Agency Customer Support Representative

Job Description

We are a fast-growing, highly collaborative local agency that treats our team like professionals, not robots. We are expanding our team to deeply serve our English and Spanish-speaking community, and we are looking for a licensed professional who wants to build a long-term career, not just clock into a job.

What We Offer:

• Competitive Base Pay: $22.00 - $24.00 per hour (depending on experience)

• Long-Term Career Investment

• Professional Environment

• Work-Life Balance: Stable Monday to Friday schedule with paid time off (PTO) and off on all major holidays.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Mon-Fri Schedule
• Tuition Reimbursement

Responsibilities

• Primary Spanish Contact

• Inbound Service

• Policy Maintenance

• Billing Support

• Claims Guidance

• Policy Review & Cross-Selling

• Remarketing & Retention

• Lead Routing

• Agency Management Data Entry

• Document Processing

• Lienholder/Mortgagee Requests

• Compliance

• Continuing Education

Requirements

• Active P&C License: Must hold a valid, active state Property & Casualty insurance license.

• Bilingual Fluency: Must be 100% fluent in both English and Spanish (written and verbal).

• Agency Experience: Minimum 1–2 years of proven, verifiable experience inside an insurance agency.

• Professional Drive: Sharp attention to detail, strong organizational habits, and a desire to earn advanced training.