Bilingual-Insurance Customer Service Representative
Job Description
Become a valued member of the Allstate - Armando Rubio Agency team as a Bilingual Insurance Customer Service Representative. With over 25 years of experience and a reputation for excellence, as one of the largest agencies in Arizona, we are dedicated to growth and exceptional client services. Join us in our commitment to a centralized workplace, where every team member contributes to our success in a dynamic and supportive environment.
We are currently seeking an enthusiastic Bilingual Insurance Customer Service Representative with previous customer service experience. This full-time position offers a competitive salary, with a base ranging from $18/hour to $23/hour, based on experience, with the potential to earn more through commission and upselling to existing clients, averaging an additional $700/month. Fluency in Spanish is required for consideration.
Apply today to be part of our thriving work environment, where your efforts are recognized and rewarded. Help us to make a difference in the lives of our clients and our team.
Benefits
- Health Insurance
- Hands on Training
- Evenings Off
- Generous PTO Plan
- Weekends Off
- Paid Holidays
- 401k Plan
- Professional Work Environment
- Equipment Provided
- Flexibility with Personal Life Schedules
- Monday - Thursday (8am - 5pm) Work Schedule
- Friday (9am - 5pm) Work Schedule
Responsibilities
- Ensures ongoing engagement and satisfaction through consistent follow-up practices.
- Identify opportunities to upsell additional products to existing clients by outbound calling for renewals.
- Process insurance policy payments accurately and efficiently.
- Answering incoming phone calls and scheduling appointments.
- Prepare and issue insurance documents promptly and accurately.
- Ensure policy changes are processed accurately and in compliance with regulations.
- Proactively address client needs and concerns to ensure long-term relationships.
Requirements
- Licensing Requirements:
- You will be required to obtain a Property and Casualty License (if not already licensed).
- Reimbursement Program Available
- Fluency in Spanish is required for consideration.
- Minimum job tenure of more than 2 years, demonstrating commitment and stability in previous roles with experience in customer service.
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Capable of handling multiple tasks simultaneously.
- Clear and effective communication skills, both written and verbal.