Bilingual Interactive Teller

The primary responsibility of this role is to provide exceptional service to our members through live video interactions using Interactive Teller Machines (ITMs). This position focuses on creating a personalized and seamless experience by assisting members with their financial needs, identifying opportunities to enhance their financial well-being, and recommending Meritrust products and services when appropriate.

ESSENTIAL FUNCTIONS

• Deliver prompt, professional, and courteous service to members via Interactive Teller Machines (ITMs), efficiently handling financial transactions, inquiries, and service requests.
• Comprehensively assist members with all banking needs using a non-English language.
• Accurately perform all teller functions with a strong attention to detail and compliance.
• Identify and report suspicious activity through appropriate channels in accordance with regulatory guidelines.
• Maintain up-to-date knowledge of all credit union products, services, promotions, policies, and procedures.
• Apply effective problem-solving skills to address member inquiries, escalating or seeking assistance when appropriate.
• Research and resolve member issues, complete necessary follow-up, and refer complex situations to the appropriate branch or department as needed.
• Educate and assist members in using ITM technology, demonstrating comfort with emerging technologies and supporting other digital service channels.
• Consistently meet or exceed individual and team performance goals related to service quality, efficiency, and accuracy.
• Build and maintain positive working relationships with internal business partners, retail teams, and department staff.
• Demonstrate flexibility by adapting to change and adjusting work shifts to support extended hours and evolving business needs.
• Maintain open and effective communication with direct management.
• Complete all required annual Meritrust education and development programs, including applicable internal training initiatives.
• Perform other duties as assigned.