Bilingual IT Service Desk Analyst – German Speaking
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Summary
First-line bilingual (German/English) IT Service Desk Analyst supporting Lloyds Banking Group colleagues from Edinburgh, handling inbound calls, password resets, basic troubleshooting, and ticket management (ServiceNow/Zendesk). Six-month temporary contract via Adecco at £18.25/hour, hybrid after three months of office-based training.
Salary: £? - ? per year Requirements: Fluent spoken and written German and English; proficiency will be assessed during recruitment. Excellent verbal and written communication skills. Confidence handling inbound telephone calls. Previous experience in customer service, a contact centre, helpdesk, service desk, or another customer-facing environment. Strong administration and keyboard skills, with excellent attention to detail. Ability to manage multiple queries in a busy environment. Genuine in…