Bilingual Lead Case Manager

Under general supervision, the Bilingual Lead Case Manager is responsible for providing oversight, guidance, and support to the Case Management team to ensure consistent delivery of high-quality case management services to unaccompanied children (UC) in care, in accordance with the federal/agency policies and procedures. Bilingual Spanish is required.

This role serves as a mentor and subject matter expert for case managers, ensuring timely reunification, accurate documentation, and compliance with federal, state, and licensing standards. The Lead Case Manager works closely with the Case Management Supervisor, Clinical Services, and Program Leadership to promote a trauma-informed, child-centered approach that prioritizes safety, permanency, and well-being.

Duties and Responsibilities:

• Provide day-to-day oversight and support to Case Managers to ensure consistency and quality of services across all assigned cases.
• Review and monitor case files for accuracy, completeness, and compliance with federal and agency documentation standards.
• Support Case Managers in assessing UC needs, developing individualized service plans (ISPs), and coordinating services that promote well-being and timely release.
• Assist with the assignment and distribution of cases based on caseload capacity and program needs.
• Serve as an initial point of contact for case escalations, providing guidance and intervention as needed.
• Ensure case management services are trauma-informed, culturally responsive, and in alignment with federal/agency's UC Policy Guide and state licensing requirements.
• Mentor, train, and support new and existing Case Managers in understanding federal/agency policies, documentation standards, and best practices.
• Conduct regular one-on-one and group check-ins with Case Managers to review case progress, address barriers, and identify support needs.
• Facilitate team meetings and case staffing sessions to ensure collaboration and consistency in case management practices.
• Support the Case Management Supervisor in monitoring team performance and adherence to timelines, quality standards, and compliance requirements.
• Provide feedback on staff performance and participate in annual evaluations and training development plans.
• Review and approve case documentation, ensuring timely data entry and accuracy in the federally-designated database (e.g., UC Portal).
• Monitor compliance with federal/agency and state-mandated timeframes for assessments, family contact, sponsor verifications, and reunification processes.
• Support preparation for audits, monitoring visits, and internal quality assurance reviews.
• Assist in developing corrective action plans (CAPs) and implementing improvements based on audit findings.
• Maintain confidentiality and comply with HIPAA, federal, and agency privacy standards at all times.
• Collaborate with clinical, education, medical, and youth care teams to ensure comprehensive service delivery.
• Participate in multidisciplinary team (MDT) meetings to review cases, assess risk factors, and coordinate services for complex cases.
• Communicate regularly with the Case Management Supervisor and Program Director regarding program needs, trends, and challenges.
• Serve as liaison with external partners (e.g., Federal Field Specialists, child advocates, legal service providers, and community organizations) as directed.
• Assist with developing and implementing training for Case Management staff on federal/agency standards, case documentation, trauma-informed care, and reunification best practices.
• Participate in ongoing professional development and remain current on federal/agency policy updates, child welfare standards, and trauma-informed methodologies.
• Support program leadership in analyzing data and trends to identify systemic issues and recommend process improvements.
• Participate in and provide support groups and classes to the community and clients of the agency (based on position).
• Maintain a welcoming environment for families and other community partners.
• Ensure compliance with HIPAA and PII privacy and security requirements.
• As with all of our positions, we work as a team and various duties may be assigned at any time including tasks to support other AGH programs/services, cleaning, organizing, child care, attending to the needs of the child in your care or in the office, attendance at meetings, transportation, paperwork, etc.
• Perform other duties as assigned.

Hiring Rate of Pay: $81,120 per year