Bilingual Medical Customer Service Representative (Spanish/English)
Job Title: Bilingual Medical Customer Service Representative (Spanish/English)
Pay: $14/hour
Training Schedule: Afternoon training Monday to Friday between 11:00 a.m. to 7:30 p.m. (EST) for three weeks
Work Schedule: Part-time - Weekday Evenings (approx. start 3 p.m. EST) & Weekend Afternoons (approx. start 11 a.m. EST)
Work Schedule: Part-time - Weekday Evenings (approx. start 3 p.m. EST) & Weekend Afternoons (approx. start 11 a.m. EST)
Summary:
CareXM is seeking fluent Bilingual (Spanish/English) professionals to join our remote healthcare support team. In this specialized role, you will break down language barriers to provide vital communication, comfort, and information to patients and their families during critical touchpoints. You will be the primary point of contact for our Spanish-speaking communities, building immediate rapport and delivering exceptional service. We deeply value the unique linguistic skills and diverse perspectives our team members bring, and we are committed to providing an inclusive, supportive environment. Selected candidates will be invited to complete a brief skills and language assessment.
Responsibilities:
- Answer incoming calls from patients and their families
- Provide support and information about healthcare services
- Triage calls and route them to the appropriate department
- Resolve customer issues in a timely and efficient manner
- Follow up with customers to ensure their satisfaction
Qualifications:
- Must be 18 years or older
- High school diploma or GED
- 6+ months of customer service experience
- Basic computer skills
- Strong verbal and written communication skills in both English & Spanish
- Ability to work independently and as part of a team
- Ability to handle stressful situations
- Willingness to learn and grow
- Must be able to pass a background check for pre-employment screening
Personal Computer Requirements: You will use your Personal Computer to work. As each system configuration is unique, our requirement specialist and IT team will confirm that your configuration meets the necessary standards.
- Internet connection (Satellite broadband and mobile hotspots are NOT permitted)
- Webcam
- Windows: 11 or MAC OS: 15 (Sequoia) or newer
- CPU: 2.5 GHz
- RAM: 6GB
Work Environment Requirements: You will use your Personal Space to work. This includes a separate room from the rest of your living area, providing a quiet, professional work environment free from distractions while maintaining confidentiality.
Part-Time Benefits:
- Paid training
- Paid time off
- Bonus program
- 401(k) plan
- Life insurance
- Employee assistance program
The salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!