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Bilingual Medical Virtual Assistant

Open 43d posting dated 3 weeks ago · reposted 3×

Job Title: Bilingual Medical Virtual Assistant

Job Code: [PI-WAT]

Position Type: Part-Time

Work Hours: 9:30 AM – 1:30 PM Eastern Daylight Time, Monday – Friday

This remote position supports both clinical operations initiatives, playing a vital role in building client relationships and managing front-desk responsibilities

Job Responsibilities:

  • Handle appointment scheduling, confirmations, and reminders via phone, text, or email.
  • Manage patient intake and front desk communications, ensuring smooth onboarding and client interaction.
  • Maintain accurate and confidential patient records and files.
  • Support insurance verification, pre-authorizations, and billing coordination, including following up on claims when needed.
  • Serve as the primary point of contact for patient outreach and follow-ups with families or guardians.
  • Utilize telehealth platforms to assist with session coordination and troubleshooting.
  • Answer inbound calls in a professional, friendly, and bilingual manner.
  • Prioritize and respond to emails, texts, and client inquiries efficiently.
  • Ensure clear and compassionate communication with clients and their families.
  • Lead outreach effort via email and phone by connecting with local preschools, schools, pediatricians, neurologists, other healthcare providers, and community centers

Requirements

  • Fluent in English and Spanish (spoken and written) – a must.
  • Previous experience in a healthcare setting or with ABA therapy is preferred, but not required.
  • Comfortable handling insurance processes, including pre-authorizations and verifications.
  • Strong communication and interpersonal skills with the ability to speak confidently with clients and providers.
  • Familiarity with Google Workspace (Docs, Sheets, Calendar, Gmail) and telehealth platforms.
  • Experience with or willingness to learn Central Reach (preferred).
  • Experience managing social media accounts for a business or practice.
  • Background in content planning or digital marketing (even basic level).
  • Familiarity with HIPAA and confidentiality standards.

Basic requirements

  • Must be proficient in speaking and writing English very clearly
  • Must have relevant work experience
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Must be available for video meetings with your camera on (when needed)

Technical requirements

  • Device: Reliable laptop or desktop computer.
  • Internet: High-speed connection (minimum 25 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Webcam for virtual meetings.
  • Workspace: Quiet, professional environment.

Benefits

  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

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What this application asks

workable

First name, Last name, Email, Phone, Address, Education, Experience, Resume, Cover letter

  • What is your Date of Birth?
  • What is your mother’s maiden name? (We use this to properly organize applicants who may share similar names. If you don’t have one, please type “NONE.”)
  • Are you available to work at this time schedule? yes / no
  • Do you accept the payment rate listed in the job description for this role? yes / no
  • Do you have more than 1 year of experience working in the healthcare industry preferably with US clients/companies? yes / no
  • Do you have experience using EMRs (Electronic Medical Record) and EHRs (Electronic Health Record)? yes / no
  • Do you have experience using CRMs or related softwares? yes / no
  • Are you able to join video calls (Zoom, Google Meet, etc.) during your shift and turn on your camera if needed? yes / no
  • Do you have a reliable computer, headset, and camera available for work if you are offered the position? yes / no
  • This role requires a background check clearance (NBI clearance, local police clearance, or equivalent). Will you be able to provide one if hired? yes / no
  • Have you ever been convicted of any crime involving fraud, theft, dishonesty, or breach of trust? yes / no
  • Have you ever been involved in any incident where client or company information was mishandled, leaked, or misused? yes / no
  • Have you ever been terminated, dismissed, or asked to resign from a previous job due to misconduct, violation of company policy, or performance issues? yes / no
  • Please mark all that you have experience with choose any
  • Is there any additional information you’d like to share that may help us better understand your qualifications for this role? (If not, put "none") written answer
  • Do you have experience in a healthcare setting? yes / no
  • In a 1–2 minute voice recording, please answer the following question: (1). Explain your experience in handling insurance processes, including pre-authorizations and verifications. To record your answer, you can use a free recorder such as www.vocaroo.com. Simply click record, speak clearly. Once you’re done recording, copy the link and paste it below.