Bilingual Member Service Representative

(Listed in order of importance)

• Respond to incoming calls from members and providers excluding provider claims calls.

• Achieve individual performance goals as it relates to call center objectives

• Engage and collaborate with other departments as applicable

• High School Diploma/GED

• Fast Paced Inbound Call Center

• Multitasker, able to toggle multiple screens, able to provide state specific state information to the inbound caller.

• Many CSRs have the experience but not the CSR attitude, ATTITUDE/PERSONALITY IS KEY HERE, workers should be eager to help, empathetic, helpful

• Phenomenal Customer Service

• Great Attendance and Reliability

Interested in hearing more about this great opportunity? Please call and e-mail your resume to Brianne Salazar (Office number: 321-710-4799) for immediate consideration.