Bilingual Parent Peer Support Partner (Full-Time)

The Bilingual Parent Peer Support Partner’s (PPSP) role is to provide intentional, authentic support to a parent or primary caregiver of a child with emotional, physical, behavioral, and/or mental health challenges (if applicable), families, and parents involved in the child welfare system (if applicable). The skilled PPSP’s unrelenting focus is on the parent/caregiver.

Specific job functions include (but are not limited to):

Primary Functions

• Collaboratively develops goals and a plan for achieving the goals.

• Provides purposeful support to parents/primary caregivers in achieving their identified goals.

• Deliver intentional support activities that build on the strengths and resiliency traits of parent/primary caregiver.

• Strategically shares parts of your personal journey navigating multiple systems with parents and others involved as appropriate.

• Demonstrates ability to engage with people from diverse cultural, economic, and ethnic backgrounds.

• Offers empathy and encouragement to individuals, and families in their homes, the community and/or at trainings at the Family Involvement Center.

• Maintains ethical standards including confidentiality and appropriate referrals.

• Utilizes active listening to offer reassurance, practical assistance and support to FIC recipients and their families.

• Assesses the level of progress, need, behavior and/or circumstances and updates the individualized service plan according to the individual’s identified objectives, review, and approval.

• Assists individuals in building and/or renewing positive relationships with family members (including family of choice).

Collaboration

• Works in conjunction with representatives from community-based organizations and child-serving systems to provide support to families receiving services.

• Works collaboratively with the parent/caregiver and other team members involved in the families’ care

• Serves as the liaison between organizations, service providers and stakeholders associated with the FIC recipient to promote collaborative continuity of care.

• Connects recipients to resources in the community and aids them in engaging with identified resources identified.

• Attends meetings, court proceedings, classes, groups, or other activities with the parent/caregiver.

• Establishes and maintains positive and effective working relationships with internal staff, community resources, and stakeholders.

Job Expectations

• Maintains and updates the assigned family’s documentation.

• Documents all communication and/or contact with the parent/caregiver including any activities associated with/on behalf of the FIC recipient.

• Meets with their assigned supervisor weekly to maintain updates and seek guidance.

• Assumes responsibility for ensuring completion of required documentation within acceptable standards as determined by the Director.

• Responsible for meeting productivity, quality and supervision standards as determined by the agency.

• Respects and sets appropriate boundaries with families, community members, professionals, and co-workers.

• Represents FIC mission and values with all stakeholders.

• Understands and adheres to all internal policies and procedures, training expectations, and AHCCCS covered guidelines.

• Perform services with dignity, respect, and professional demeanor.

• Works independently with minimal supervision.

• Plans and organizes professional schedule to meet established deadlines.

• Manages multiple priorities with strong attention to detail.

• Must be flexible in taking on various positions and tasks as assigned.