Bilingual Patient Care Coordinator
Posted Updated
Job Title: - Bilingual Patient Care Coordinator
Position type: Part-Time
Working hours: Tuesday - 09:00 AM to 03:00 PM
Wednesday 09:45 AM - 06:45 PM
Thursday- 09:00 AM to 03:00 PM Central Daylight Time
Salary rate: $6-$7/hour
Key Responsibilities:
- Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases.
- Verify insurance eligibility, out-of-network benefits, procedure codes, and coverage requirements to ensure accurate patient and billing workflows.
- Manage appointment scheduling, patient records, and administrative tasks within ModMed EMR, ensuring accurate documentation and timely follow-ups.
- Provide virtual clinical documentation support during patient visits, assisting the physician in real time by entering relevant patient information, clinical notes, and visit details directly into ModMed.
- Handle incoming and rollover calls, patient inquiries, insurance-related concerns, and appointment requests in both English and Spanish.
- Provide backup virtual receptionist and front-office support, including appointment coordination, patient communication, and appropriate routing of post-procedure concerns.
- Educate patients about available aesthetic treatments, skincare products, HydraFacial, Fem Power, wellness services, and other practice offerings.
- Support patient engagement, lead conversion, and appointment bookings by identifying appropriate opportunities to promote services while maintaining a patient-centered approach.
- Collaborate with physicians, clinical staff, and administrative teams to ensure accurate documentation, efficient workflows, and continuity of patient care.
Requirements
- At least 1 year of healthcare administrative or any similar role experience.
- Fluent in English and Spanish, including the ability to communicate medical information and terminology effectively.
- Direct experience with ModMed EMR is required.
- Strong experience with insurance prior authorizations, authorization tracking, and follow-up.
- Experience verifying insurance benefits, out-of-network coverage, and procedure codes.
- Strong problem-solving skills, particularly when addressing insurance, scheduling, and patient concerns.
- Experience in plastic surgery, reconstructive surgery, aesthetics, dermatology, or a related specialty is highly preferred.
- Proactive, organized, dependable, detail-oriented, and capable of working independently in a remote environment.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
Skills
As published by workable · 19 questions · 1 written answer
Basics
First name, Last name, Email, Phone, Address, Education, Experience, Resume, Cover letter
Short answers (3)
- What is your Date of Birth?
- What is your full government name? (Please enter it in this order: first name, middle name, last name. We use this to properly organize applicants who may have similar names.)
- In a 1–2 minute voice recording, please answer the following question(s): Tell me about a difficult prior authorization or insurance case you handled. What was the issue, and how did you resolve it? To record your answer, you can use a free recorder such as www.vocaroo.com. Simply click record, speak clearly. Once you’re done recording, copy the link and paste it below.
Pick from a list (15)
- Are you available to work at this time schedule?
- Do you accept the payment rate listed in the job description for this role?
- Do you have more than 1 year of experience working in the healthcare industry preferably with US clients/companies?
- Do you have experience using EMRs (Electronic Medical Record) and EHRs (Electronic Health Record)?
- Do you have experience using CRMs or related softwares?
- Are you able to join video calls (Zoom, Google Meet, etc.) during your shift and turn on your camera if needed?
- Do you have a reliable computer, headset, and camera available for work if you are offered the position?
- This role requires a background check clearance (NBI clearance, local police clearance, or equivalent). Will you be able to provide one if hired?
- Have you ever been convicted of any crime involving fraud, theft, dishonesty, or breach of trust?
- Have you ever been involved in any incident where client or company information was mishandled, leaked, or misused?
- Have you ever been terminated, dismissed, or asked to resign from a previous job due to misconduct, violation of company policy, or performance issues?
- Please mark all that you have experience with
- Do you have hands-on experience with medical scribing, including documenting patient-provider encounters?
- Do you have experience in healthcare sales, lead generation, lead conversion, or appointment setting?
- Do you have hands-on experience using ModMed (Modernizing Medicine) EMR?
Written answers (1)
- Is there any additional information you’d like to share that may help us better understand your qualifications for this role? (If not, put "none")