Bilingual Patient Care Representative
Posted Updated
We're a team of passionate professionals in the Dominican Republic dedicated to supporting the healthcare industry.
We understand that behind every call, every piece of data, and every administrative task is a person seeking care and support. That's why we combinetop-tier technology with a human touch to deliver exceptional BPO services.
About the job:
- We’re Hiring: Bilingual Patient Care Representative
- Location: Santo Domingo, Distrito Nacional (Onsite)
- Employment type: Full-time | 9-hour shifts (between 7:00 a.m. – 7:00 p.m.)
- Position Summary
Tasks
Be the first point of contact between patients and the healthcare team. As a Bilingual Patient Care Representative, you will ensure patients receive timely assistance with appointments, follow-ups, and inquiries, always with empathy, professionalism, and confidentiality.
Key Responsibilities
- Manage patient appointments: scheduling, rescheduling, and follow-ups.
- Provide accurate information about services, availability, and procedures (non-clinical).
- Assist patients in English and Spanish with clarity and empathy.
- Ensure compliance with healthcare regulations (HIPAA & company protocols).
- Document interactions and escalate issues as needed.
Requirements
- High school diploma or ongoing university studies.
- Fluent or advanced English level.
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with discretion.
Benefits
- Competitive hourly pay.
- Growth opportunities in the healthcare industry.
- Inclusive and diverse workplace culture.
- Initial training + continuous development programs.
Apply Now!