Bilingual Patient Support Staff
Posted Updated 19
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Description
Benefits:
- 403(b) with employer match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Patient Support Staff (Bilingual Spanish-English)
Make a difference in your community by helping patients navigate healthcare and access the resources they need. As a Patient Support Staff member, you will serve as a link between patients and their healthcare team, providing interpretation, care coordination, and support throughout the patient experience.
What You'll Do
- Provide bilingual support and medical interpretation for patients and providers
- Coordinate referrals, follow-up appointments, labs, and specialty services
- Help patients access transportation, community resources, and assistance programs
- Screen patients for Social Determinants of Health (SDOH)
- Document patient interactions in the electronic health record (EHR)
- Answer phones and provide excellent customer service
- Maintain patient confidentiality and HIPAA compliance
Qualifications
- Fluent in English and Spanish (required)
- High school diploma or GED
- Strong communication and customer service skills
- Familiarity with medical terminology preferred
- Ability to work effectively with diverse patient populations
- Must complete Medical Interpreter Training within 90 days of hire
Why Join LCH?
At LCH, you'll make a meaningful difference every day by helping patients overcome barriers to care and connect with the services they need to live healthier lives. Join a mission-driven team dedicated to serving our community with compassion, respect, and excellence.