Bilingual Pick & Pack Warehouse Lead

SHIFT: 7:00AM - 3:00PM or 1:00PM - 9:00PM

SUMMARY

The Bilingual Pick & Pack Warehouse Lead oversees the fulfillment team’s daily operations, ensuring that procedures are followed to maximize accuracy, efficiency, and on-time shipments. Flexibility to work overtime, extended shifts, and occasional weekends during peak periods is preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Pull orders accurately for internal and external customers.
• Maintain 99.5%+ order accuracy through verification scans, audits, and root-cause follow-up on mis-picks, damages, and customer complaints.
• Plan and assign daily tasks by priority, carrier cutoff, and client SLA to ensure on-time fulfillment.
• Package orders to ensure safe arrival to customers.
• Stage, label, and manifest orders for carrier pickup.
• Perform daily location maintenance.
• Perform spot counts and inventory reconciliations as needed; troubleshoot inventory discrepancies.
• Serve as the point of contact between internal departments and the Pick & Pack team.
• Train team members weekly on performance standards and procedures.
• Enforce safety procedures and 5S housekeeping standards.
• Perform other duties as assigned by management.