bilingual Project and Operations Coordinator

Wipro Limited is a leading global information technology, consulting and business process

services company. We harness the power of cognitive computing, hyper-automation,

robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital

world and make them successful. A company recognized globally for its comprehensive

portfolio of services, strong commitment to sustainability and good corporate citizenship,

we have over 160,000 dedicated employees serving clients across six continents. Together,

we discover ideas and connect the dots to build a better and bold new future.

We are looking for your talent to join one of our projects as a Bilingual Project and

Operations Coordinator. This position belongs to the BPS (Business Process Solutions)

area of the company

Requirement

• + 2 years of experience in project coordination or queue management

• English Advanced

• Buganizer, Jira, or GUTS

• Ticket triage, tagging, resolution, and escalation within SLA

• Administrative tracking and milestone follow-up

• Strong organization

Responsibilities

• Monitor intake and learner-support queues

• Triage, tag, resolve, or escalate requests, bugs, and access-restriction inquiries

within SLA

• Use templated responses and maintain support resources

• Track deliverables, milestones, approvals, and follow-ups

• Support meeting summaries, actions, and weekly status updates

• Work alongside automated triage agents and flag automation opportunities

What do we offer:

Internal - General Use

• Life insurance

• Major medical insurance

• Dental and vision plan

• 30 days Christmas Bonus

• Food Vouchers