Bilingual Project and Operations Coordinator
At Wipro, a global leader in technology services, consulting, and business process solutions, we help organizations accelerate their digital transformation through innovation, automation, analytics, and emerging technologies. With a presence across six continents, we offer exciting opportunities to grow your career in a dynamic and international environment.
We are currently looking for a Bilingual Project & Operations Coordinator to join one of our strategic projects within our Business Process Solutions (BPS) organization. This role is ideal for professionals who enjoy project coordination, operational support, stakeholder management, and process improvement.
?? Location: Mexico City
?? Salary: MXN $30,000 - $36,000 gross/month (based on experience)
?? English: Advanced level required
?? Schedule: Monday to Friday
?? Work Model: TBD
Key Responsibilities
Monitor and manage support and intake queues.
Triage, tag, resolve, or escalate requests, incidents, bugs, and access-related inquiries while meeting SLA requirements.
Track project deliverables, milestones, approvals, and follow-up activities.
Prepare meeting summaries, action logs, and weekly status reports.
Collaborate with cross-functional teams to ensure smooth project execution.
Identify opportunities to improve processes and support automation initiatives.
Requirements
? 2+ years of experience in project coordination, operations support, or queue management.
? Advanced English communication skills.
? Experience with ticketing and project management tools such as Jira, Buganizer, GUTS, or similar platforms.
? Knowledge of ticket triage, escalation management, and SLA compliance.
? Strong organizational, analytical, and follow-up skills.
What We Offer
? Major Medical Insurance
? Life Insurance
? Dental & Vision Plan
? 30 Days Christmas Bonus (Aguinaldo)
? Food Vouchers
? Career growth opportunities within a global organization
If you are a detail-oriented professional with strong coordination skills and a passion for driving operational excellence, we would love to hear from you. Join Wipro and be part of a team that delivers impact on a global scale. ??