Bilingual Rental Brokerage Virtual Assistant

Bilingual Rental Brokerage Virtual Assistant (English–Spanish).
25 hours per week EST | Part time to full time.

Bilingual Client Communication:
- Respond to incoming inquiries from prospective tenants and landlords in both English and Spanish.
- Communicate professionally with Spanish-speaking clients and guide them through the rental application process.
- Follow up with prospective tenants regarding property availability, application requirements, and next steps.
- Maintain timely and professional communication through phone calls, email, text messages, and other communication channels.
- Answer routine questions and escalate complex inquiries when necessary.

Rental Coordination and Lead Management:
- Manage incoming rental leads and maintain accurate records of prospective tenants.
- Gather preliminary information from prospective renters to assess their rental requirements and eligibility.
- Coordinate property showing schedules with prospective tenants and the business owners.
- Follow up with interested prospects after showings to determine their level of interest and encourage application completion.
- Track leads and ensure that inquiries are followed up on promptly.
- Coordinate with landlords and property management companies regarding property availability, rental requirements, and application status.

Tenant Screening and Application Processing:
- Assist with tenant pre-screening by collecting relevant applicant information.
- Coordinate background checks, credit checks, and other screening requirements in accordance with established procedures and applicable laws.
- Monitor the progress of rental applications and follow up on missing documents or information.
- Assist with organizing applicant records and communicating application updates to the appropriate parties.
- Maintain confidentiality when handling personal, financial, and other sensitive applicant information.

Administrative and Documentation Support:
- Maintain and update rental listings, lead records, and applicant information in the company's existing CRM system.
- Assist with preparing, organizing, and tracking lease-related documents.
- Maintain accurate records of client communications, application progress, and follow-up activities.
- Organize digital files and ensure documentation is complete and accessible.
- Prepare routine status updates on leads, applications, showings, and pending tasks.
- Ensure that administrative tasks are completed accurately and within agreed deadlines.

Problem-Solving and Workflow Management:
- Handle routine inquiries and operational issues independently within established guidelines.
- Identify incomplete applications, delayed responses, and other potential bottlenecks in the rental process.
- Recommend practical solutions to improve follow-up, organization, and workflow efficiency.
- Escalate major decisions, exceptions, and sensitive matters to the business owners for approval.
- Help establish consistent processes for managing inquiries, applications, and rental coordination.

Non-Negotiable Requirements:
- Bilingual proficiency in English and Spanish, with the ability to communicate professionally with clients in both languages.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple inquiries, follow-ups, and administrative tasks simultaneously.
- Good judgment and problem-solving abilities, with an understanding of when to act independently and when to seek approval.
- Reliable internet connection and a suitable remote-work environment.
- Ability to maintain confidentiality and handle sensitive information responsibly.

Preferred Qualifications:
- Previous experience in real estate, rental brokerage, leasing, tenant coordination, or property management.
- Experience with tenant screening, rental applications, background checks, and lease documentation.
- Familiarity with CRM platforms, lead management systems, or real estate software.
- Experience communicating with U.S.-based clients or working with U.S. rental markets.
- Previous experience in customer service, appointment coordination, sales support, or administrative assistance.

Location: Remote - GMT-06:00 to GMT-04:00

Skills required for this job:

• Administrative assistance
• Customer relationship management (CRM)
• Customer service
• Lead management
• Property management
• Real estate documentation
• Tenant screening