Bilingual Sales Representative (Spanish/English)

Niuro connects US companies with top talent in Latin America. For a consumer health and longevity testing company, we are hiring a bilingual Sales Representative to answer inbound chat and phone enquiries and run outbound follow-up in Spanish and English.

What you will do:
- Be the main contact for prospective and existing members with general questions.
- Answer inbound live chat and phone enquiries, and follow up with prospects.
- Explain test panels, add-ons, membership tiers and market-specific logistics using approved guidelines.
- Qualify prospects, recommend the right options and close sales, with a smooth handover to the customer experience and lab teams.
- Recognise requests outside the approved scope, such as medical interpretation, and escalate them.
- Keep contacts, stages and follow-ups accurately documented in the CRM; handle requests from email, WhatsApp and social DMs.

What you bring:
- 1 to 3 years in sales, ideally in diagnostics, health testing or consumer health.
- Customer support experience and familiarity with biomarkers, blood draws and test panels.
- Fully bilingual Spanish and English, written and spoken.
- Experience with a CRM (Attio, Pipedrive, Close or similar) and a live chat tool such as Intercom.
- Fast, accurate typing and excellent written communication.
- Comfort working toward sales quality and response time KPIs.

Remote, long-term contractor engagement.

Location: Remote - Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela

Skills required for this job:

• Biomarkers
• Customer relationship management (CRM)
• Customer support
• Intercom
• Sales