The Service Coordinator plays a key role in supporting children and families enrolled in the Birth to Three Program. This role manages an individualized caseload, ensures timely access to services, and strengthens family capacity by providing coaching, resource navigation, and consistent communication.

As part of our Primary Coach Approach to Teaming (PCATT) model, the Service Coordinator partners closely with families, therapists, social workers, and educators to deliver family-centered early intervention services that promote each child’s physical, developmental, and social-emotional growth. This position requires the ability to communicate effectively in both English and Spanish to support families across diverse linguistic backgrounds

Early Intervention & Family Support

• Partner with families and the PCATT team to develop and implement IFSP goals.
• Use coaching strategies to strengthen family capacity and connect them to needed resources.
• Maintain regular communication, including home visits and ongoing check-ins.
• Provides all family communication, coaching, and resource navigation in both English and Spanish.

Service Coordination & Documentation

• Coordinate assessments, services, and transitions in alignment with Birth to Three requirements.
• Document all services accurately across required systems and complete compliant billing.
• Meet productivity expectations.

Collaboration & Community Navigation

• Communicate effectively with internal team members and external providers.
• Support families in accessing community resources, medical providers, and early childhood services.
• Participate in transition planning and attend IEPs as needed.

Compliance & Professional Standards

• Maintain required training, licensure, and adherence to Birth to Three, Medicaid/TCM, and agency standards.
• Uphold Penfield’s mission, values, and commitment to DEIB.
• Perform additional duties that support the program and organization.