Bilingual Service Desk ( German & French)
Provide technical support for:
Outlook and Exchange Online
Microsoft Teams
OneDrive for Business
SharePoint Online
Microsoft Office Applications
Troubleshoot:
Mailbox and email issues
Teams meetings and collaboration problems
File synchronization issues
SharePoint access and permissions concerns
Office application functionality and licensing issues
Manage user account provisioning, modification, and deprovisioning requests.
Deliver professional support to German or French-speaking users through verbal and written communication.
Contribute to the creation and maintenance of knowledge articles, known error records, and SOPs.
Identify recurring issues and recommend service improvement opportunities.
Adhere to ITIL-based service management practices.
Follow incident, request, problem, and change management procedures.