Billing Analyst and Accounts Support (Clark Office / Day Shift)

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

About the Client:
We are one of Australia's leading freight brokers that has been formulating freight solutions since 1986.
Our values define our approach and our delivery. We pride ourselves on communicating our values and delivering on them in a real and meaningful way. Our Values are Integrity, Success, Passion, and Adaptability.
Our purpose is to manage our customers' freight which results in effective cost management and service improvements. Our advanced IT systems and integration ensure that our customers' freight arrives on time, every time.

Position Overview:
We are a rapidly growing logistics company, focused on brilliant customer service and cutting-edge technology. We are committed to providing a great place to work for our employees, and culture is very important to us.
We are looking for a billing analyst and accounts support person to assist us with the rapid growth of our business.
A key part of this role involves reconciling carrier invoices to ensure the accuracy of charges, to ensure our invoices to our customers are correct first-time.

Job Summary:

The Biller is responsible for ensuring accurate and timely invoice reconciliation and customer billing. This role plays a critical part in maintaining financial accuracy, reducing disputes, and supporting commercial reporting. The ideal candidate is detail-oriented, process-driven, and comfortable working in a fast-paced environment with cross-functional teams.

Skills & Competencies

• Strong attention to detail and accuracy.
• Proficiency in billing systems and Microsoft Excel.
• Ability to work independently and meet deadlines.
• Excellent communication and problem-solving skills.
• Familiarity with margin analysis and reconciliation processes.

Key Accountabilities:

• Timely & accurate carrier invoice & statement reconciliation according to agreed rate cards.
• Negotiation with suppliers in processing appropriate credits.
• Ensuring margin adherence.
• Timely resolution of customer and carrier account queries via HubSpot
• Generation of customer invoices
• Liaise with Account Managers regarding billing queries
• Support the Accounts Team with duties as directed
• Support the broader team to help ensure overall business objectives are met.

Qualifications & Skills:

• Accounts and accounting knowledge
• Logistics experience desirable
• Ability to interpret and manipulate large data sets
• Reconciliation skills
• Interpersonal and negotiation skills to influence customers' outcomes, ie invoice payments

Preferred Attributes

• Experience with ERP or freight management systems (e.g., Cario).
• Understanding of carrier invoicing and customer billing cycles.
• Comfortable working in a structured SOP-driven environment.

Required Knowledge and Skills

• Microsoft Suite (Excel and Access)
• PC
• Xero/MYOB
• Email

Personal Attributes and Values

• Accounts and accounting acumen
• Respect
• Passion
• Adaptability
• Success
• Excellence
• Compassion
• Community
• Integrity
• Accountability

ShoreXtra Perks

• HMO coverage
• Dayshift Schedule
• Free barista-style coffee
• Free parking and jeepney services
• Highly engaged team
• Unlimited potential for growth
• Challenging role
• Fun and family-oriented working environment

Work Set Up:

• On-site
• Monday to Friday, 6:30 am - 3:30 pm