Billing and Collections Manager
Join Pease Bell as a Billing and Collections Manager
Pease Bell is a fast-growing, mid-sized public accounting firm with more than 170 professionals and a national client base. With offices in Cleveland, Fairlawn, Florida, and Lakewood, NJ, we are proud to support businesses across a wide range of industries through our specialized service lines.
Consistently named a NorthCoast 99 Top Workplace for 17 years, Pease Bell offers the opportunity to do meaningful work in an environment that supports balanced, professional growth, and team collaboration.
About the Role
We're looking for an experienced Billing and Collections Manager to lead our billing department and take it to the next level. This role owns the full billing, collections, and accounts receivable cycle, and reports success in a very concrete way: increased revenue, improved profits, and lower DSO.
You'll manage and develop a team of billing professionals, run direct collections conversations with clients, and use systems and processes to modernize and streamline how the firm bills and collects. This is a role for someone who is equally comfortable on the phone with a client about an aged invoice and inside a spreadsheet or billing system.
What You’ll Own
Billing, Collections & AR Cycle
• Own the complete billing and collections cycle firmwide: WIP management, invoice preparation, review, distribution, follow-up, and collection of aged receivables
• Set and enforce the monthly WIP schedule firmwide, tracking submissions and deadlines across all staff with billing responsibilities
• Own client onboarding and offboarding, ensuring billing setup and client attributes are accurate
Client Collections & Relationship Management
• Serve as a primary point of contact for direct collections and billing conversations with clients, resolving disputes and aged balances with a professional, client-focused approach that protects the relationship while actively driving down AR adjustments and DSO
• Own escalated account resolution and act as the firm's steady, credible voice on AR issues
Team Leadership
• Lead, mentor, and develop a team of billing professionals including training, delegation, performance feedback, hiring, and staffing decisions for the department
• Build a department that scales with the firm's growth across offices, industries, and service lines
Systems, Integration & Reporting
• Own and maintain the firm's billing systems and their integrations, identifying and implementing new systems, technology, and automation to increase efficiency, accuracy, and scalability
• Build and deliver billing, collections, and DSO/AR reporting and analysis
• Support month-end and year-end close activities
Policy & Leadership Partnership
• Develop and implement firmwide billing and collections policies and procedures
• Serve as the primary liaison between the billing department and firm leadership, partners, and other departments on billing strategy