Billing and Collections Manager

Billing & Collections Manager

Locations – Los Angeles, CA | Chicago, IL | St. Louis, MO | Cleveland, OH | Atlanta, GA | Morristown, NJ

Hybrid

Position Overview

Tucker Ellis LLP is seeking an experienced Billing & Collections Manager to lead and oversee the firm's billing and collections operations. This leadership role is responsible for managing key aspects of the firm's revenue cycle, ensuring accurate and timely billing, strengthening collection efforts, and improving overall financial performance.

The Billing & Collections Manager will work closely with attorneys, practice group leaders, Finance leadership, and administrative teams to streamline billing processes, resolve complex billing and collection issues, improve cash flow, and ensure exceptional client service. The ideal candidate will bring extensive law firm billing and collections experience, strong leadership and analytical skills, and a demonstrated ability to develop efficient processes and lead a high-performing team.

Hands-on Aderant experience is required. Candidates must have experience using Aderant in a law firm or professional services environment.

Key Responsibilities

• Lead and oversee the firm's Billing and Collections functions, providing guidance, coaching, mentorship, and performance management to team members while fostering a collaborative, service-oriented culture.
• Manage day-to-day billing operations, including pre-bill review, invoice generation, electronic billing (eBilling), invoice submission, billing adjustments, and resolution of billing discrepancies.
• Oversee collection activities and accounts receivable management, developing strategies to improve collection rates, reduce outstanding balances, and accelerate cash flow.
• Partner with attorneys, practice group leaders, and Finance leadership to address billing concerns, resolve collection challenges, and ensure timely invoicing and payment.
• Monitor work-in-process (WIP) and accounts receivable balances, identify potential issues, and coordinate with attorneys to facilitate timely billing and collections.
• Develop, implement, and maintain billing and collections procedures that promote consistency, accuracy, efficiency, and compliance with firm policies.
• Monitor key performance indicators, including billing turnaround times, collection performance, realization, and Days Sales Outstanding (DSO), and provide reporting and recommendations to Finance leadership.
• Ensure compliance with client billing guidelines, outside counsel guidelines, engagement terms, and electronic billing requirements.
• Oversee the resolution of rejected invoices, payment discrepancies, short payments, and other billing or collection issues.
• Collaborate with Finance and Information Technology teams to optimize the use of Aderant, improve reporting capabilities, streamline workflows, and support system enhancements.
• Identify opportunities for process improvement and automation to increase productivity, improve accuracy, and strengthen the firm's revenue cycle.
• Prepare and analyze billing, collections, and accounts receivable reports to identify trends, monitor performance, and support financial planning and decision-making.
• Establish priorities, allocate resources, and manage team workloads to ensure deadlines are met and service expectations are consistently achieved.

• Maintain effective working relationships with attorneys, firm leadership, clients, and administrative professionals to support the firm's financial objectives.
• Maintain the highest level of confidentiality when handling sensitive financial, client, and firm information.

Education & Qualifications

• Bachelor's degree (undergraduate degree) in Accounting, Finance, Business Administration, or a related field required.
• Minimum of five (5) years of progressive experience in legal billing, collections, accounts receivable, or revenue cycle management, preferably within a law firm.
• Previous supervisory or management experience leading billing, collections, or accounting personnel, including coaching, mentoring, performance management, and employee development.
• Hands-on Aderant experience required, including familiarity with billing workflows, financial reporting, and related system functions.
• Strong understanding of the legal billing and collections process, including pre-bills, invoice generation, electronic billing (eBilling), accounts receivable, collection strategies, payment application, and client billing guidelines.
• Experience managing electronic billing platforms and resolving invoice rejections and billing discrepancies.
• Demonstrated ability to analyze financial data, monitor performance metrics, and develop reporting to support billing and collections objectives.
• Proven ability to improve billing processes, strengthen collection efforts, and identify opportunities to increase operational efficiency.
• Excellent communication and interpersonal skills, with the ability to work effectively with attorneys, firm leadership, clients, and administrative teams.
• Strong organizational, analytical, and problem-solving skills, with exceptional attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Demonstrated leadership skills and the ability to motivate, develop, and support a team.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive financial information with discretion.

Why Join Tucker Ellis

At Tucker Ellis, we are committed to operational excellence, innovation, and collaboration. As Billing & Collections Manager, you will play an important role in supporting the firm's financial performance by leading critical billing and collections operations, improving processes, and partnering with attorneys and firm leadership to achieve strategic business objectives. This is an opportunity to make a meaningful impact while developing a strong team and contributing to the continued success of a dynamic and collaborative law firm.

Compensation

The anticipated salary range for this position is $115,000–$145,000 annually. Actual compensation will be determined based on several factors, including years of relevant experience, qualifications, skills, and the geographic location of the position, consistent with applicable pay transparency requirements.

Equal Employment Opportunity