Billing Coordinator
Summary
Coordinate HVAC service billing by reviewing work orders, verifying technician labor/materials, and generating accurate invoices for commercial clients in Richmond, VA.
Who We're Hiring
EMC Mechanical Services is seeking a Billing Coordinator to join our HVAC Service team. This role is ideal for an organized, detail-oriented professional who enjoys keeping projects moving by ensuring service work is reviewed, invoiced accurately, and completed on time. Working closely with technicians, service managers, dispatchers, and customers, you'll play a key role in supporting our service operations through accurate billing, clear communication, and exceptional attention to detail.
Who We Are:
EMC Mechanical Services is the top choice for Commercial HVAC and Plumbing professionals in Richmond, VA! With over a century of experience, an excellent reputation, financial stability, and a growing client base, EMC Mechanical Services is the company of choice. Service Richmond since 1898, EMC offers employees more than just benefits, including work-life balance, paid training, apprenticeships, wellness programs, and more. Apply now to join an organization rooted in the purpose of Making Lives Better.
What We Offer:
EMC Mechanical Services offers a wide range of employee benefits, including:
- A welcoming, family-oriented work environment that supports work/life balance.
- 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
- Medical insurance with three plan choices, including Health Savings Account options.
- Dental insurance with two plan choices.
- Vision insurance coverage.
- Flexible spending account.
- Tuition reimbursement.
- Access to apprenticeship training programs.
- Discounts on Woodfin services for employees.
- Scholarship opportunities for you and your family.
- Paths for cross-training and career advancement.
- Paid vacation and PTO from day one.
- Employee Assistance Program for support when needed.
What You'll Do
- Review completed HVAC service work orders for accuracy and completeness.
- Verify technician labor, materials, purchase orders, and job notes before invoicing.
- Generate and process customer invoices accurately and in a timely manner.
- Ensure customer billing requirements and purchase order information are met.
- Process recurring customer maintenance agreement billing.
- Monitor unbilled work orders and follow up to ensure timely invoicing.
- Research and resolve billing discrepancies with technicians, dispatchers, and service managers.
- Maintain accurate customer records and billing documentation.
- Assist with customer inquiries regarding invoices and account balances.
- Communicate professionally with customers regarding billing questions.
- Follow company policies and established billing procedures.
- Identify opportunities to improve billing efficiency and accuracy.