Billing Customer Service Representative
This position offers the flexibility to work fully onsite, hybrid or remotely, but candidate must reside in Kentucky (Louisville and/or surrounding area).
Job Title: Billing Customer Service Representative
Location: 139 S English Station Rd, Louisville, KY 40245
Travel: N/A
FLSA Status: Non-Exempt, Hourly
Work Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.
About Family Allergy & Asthma:
Founded in 1979, Family Allergy & Asthma is one of the nation’s leading allergy and asthma practice groups, serving patients across Arkansas, Florida, Illinois, Indiana, Kentucky, Missouri, Ohio, Pennsylvania, and Tennessee. With more than 100 allergists, we are dedicated to delivering high-quality, patient-centered allergy and immunology care. Our comprehensive services include:
- Allergy and asthma evaluation and treatment
- Environmental, food, and drug allergy testing
- Pulmonary function testing
- High-risk food challenges
- Sublingual immunotherapy
- Aspirin desensitization
- Food immunotherapy
Position Summary:
The Billing Customer Service Representative is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.
Summary of Duties & Responsibilities:
- Receive incoming phone calls from patients'/insurance carriers with EOB, patient responsibility, insurance processing/payment questions.
- Provide excellent customer service by listening to patient’s concerns, reviewing their bill and/or EOB, educating the patient on their responsibility, researching, and working with billing team to reprocess claims as needed.
- Resolve patient returned correspondence due to address updates.
- Resolve issues without transferring calls to others.
- Patient calls and ability to accept and process payments on account.
- Assist in filing secondary paper claims with the ability to access insurance explanation of benefits, as needed.
- Daily routing of incoming faxes and documents to specific billing staff.
- Daily assistance in working reminders for the billing department.
- Cross training throughout the billing department as needed.
- Assisting the billing department as requested in various billing projects as requested by management.