Billing Manager

Job Summary:

The Billing Manager oversees the Company's end-to-end billing function, ensuring invoices are timely, accurate, and compliant with customer contracts while leading billing operations, collections, automation, onboarding, and continuous process improvement.

Direct Report Responsibilities:

Directly manages 1–2 Billing Specialists/Analysts and is responsible for hiring, coaching, performance management, and development.

Duties/Responsibilities:

· Manage the end-to-end customer billing cycle.

· Manage the collections process.

· Ensure invoices are accurate, timely, and contract compliant.

· Understand customer contracts and ensure billing terms are accurately configured in Quickbase and the Billing Log.

· Lead customer billing onboarding meetings.

· Serve as the primary contact for billing discrepancies.

· Manage billing automation through Quickbase and/or Sage Intacct.

· Partner with developers to enhance automation, review testing files, and validate enhancements.

· Collaborate with Accounting, Operations, Sales, Legal, and IT to improve billing processes.

· Identify opportunities for process redesign and automation.

· Perform analytical reviews and ad hoc billing analyses.

· Support monthly close activities.

· Support internal and external financial audits for billing-related inquiries.

· Monitor billing KPIs and recommend operational improvements.

Required Skills/Abilities:

· Strong knowledge of billing, collections, and accounts receivable.

· Ability to interpret contractual billing terms.

· Experience with Quickbase or similar workflow tools preferred.

· Advanced Microsoft Excel skills.

· Strong analytical, organizational, leadership, and customer service skills.

· Excellent written and verbal communication skills.

· Strong business partnership skills.

Education & Experience

· Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.

· Five or more years of progressive billing or revenue cycle experience.

· Supervisory experience required.

· Healthcare or professional services billing experience preferred.

· Experience with contract-based billing, ERP systems, and billing automation preferred.

Physical Requirements

Hybrid position requiring at least 3 days per week in the office, subject to manager approval.
Prolonged periods of sitting and computer work.
Must be able to lift up to 15 pounds.