Billing Manager

The Billing Manager primarily oversees the customer payment process. The Billing Manager is responsible for working with contractors and customers to resolve any billing issues and collect payments. This position supports our California area markets.

We offer:

• Health benefits.
• Paid time off and holiday pay.
• Wellness program.
• Professional development & career advancement opportunities.
• Lots of perks.

Compensation:
$75,000 annually

Responsibilities:

• Validate data integrity and information consistency in all systems.
• Audit unpaid balances on completed but not closed installations and resolve.
• Ensure all escalated issues have been resolved or channeled to the appropriate area/person.
• Resolve customer concerns delaying payment on completed, but not closed installations.
• Communicate with Installation team and contracted partners to resolve customer concerns onsite to ensure payment.
• Manage high volume collections process including calling customers to collect payments due.
• Identify and reconcile accounts with payments due.
• Oversee the collection and application of customer payments and financing.
• Communicate with customers the dates and times for repairs; schedule services in Precision Order.
• Review, monitor, and track Cases report for assignment and resolution on a daily and weekly basis.
• Contact customers as need to collect progress payments.
• Report on challenges preventing fluid collection process.
• General audit functions including developing analytical reporting using Microsoft D365 system.
• Limit risk exposure by providing input and perspective on customer service legal matters and the settlement of disputes.
• Address and solution all legal and escalated customer service-related issues (Better Business Bureau, Attorney letters, etc.).
• Supervises the daily operation of billing staff; including hiring, performance management, coaching, counseling, monitoring, and evaluating performance.
• Ensure the department’s policies and procedures are being following by team members.
• Training of new hires and ongoing training and development.
• Partner with associates to identify opportunities to increase collection rate and overall productivity.
• Track and measure coaching effectiveness based on improvement in conversion rates, ticket size and customer satisfaction.
• Reinforce a performance culture centered on continuous improvement and personal accountability.
• Perform other functions as necessary or as assigned.

Qualifications:

• High school diploma or equivalent required; associate degree or coursework in accounting, finance, business, or a related field preferred.
• One or more years of billing, accounts receivable, order processing, accounting support, or comparable administrative experience preferred; experience in flooring, construction, field services, facilities services, or another high-volume B2B service environment is a plus.
• Working knowledge of invoice review, quote or contract reconciliation, purchase orders, credits, taxes, and supporting documentation.
• Exceptional accuracy, attention to detail, organization, and follow-through, with the ability to recognize inconsistencies and resolve routine exceptions.
• Ability to manage a high volume of transactions, prioritize competing deadlines, and maintain dependable productivity without sacrificing accuracy.
• Professional written and verbal communication skills and the judgment to ask clear questions, document decisions, and escalate unresolved issues.
• Proficiency with Microsoft Outlook and Excel, including basic formulas, sorting, filtering, and reconciliation of data; experience with ERP, accounting, CRM, or work-order systems preferred.
• Ability to work independently within established procedures while collaborating effectively across Finance, Sales, Customer Service, and Operations.
• Demonstrated discretion in handling confidential business and financial information.
• Customer-service mindset, reliability, adaptability, and willingness to support broader Finance Team responsibilities as needed.

Why Empire Today?

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.

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