Billing Specialist
Description
About the Role
The Billing Specialist serves as the central point of contact for caregivers during the onboarding process, guiding them through the financial and insurance aspects of starting care at Lyra Health. This role ensures families understand their benefit coverage, estimated costs, and payment options, while directing them to their insurance provider for plan-specific details.
This role is a great fit if you are empathetic, detail-oriented, and skilled at translating complex information into clear, actionable guidance. We encourage you to apply if the following competencies resonate with you: Customer service excellence, experience with prior authorizations, clear communication, problem solving, collaboration, cultural sensitivity, and tech proficiency.
Responsibilites:
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Serve as the primary financial contact for caregivers during onboarding into behavioral health services
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Review and explain insurance benefit coverage and Lyra Health's estimated costs for care in a clear, compassionate manner
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Answer initial financial and insurance-related questions, escalating or redirecting to the family's insurance plan for detailed inquiries
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Provide transparent payment information and outline available payment options
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Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience
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Maintain accurate documentation of all caregiver interactions in Lyra Health's systems
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Uphold HIPAA and privacy compliance standards in all communications
Qualifications:
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2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification (pediatric or behavioral health experience preferred)
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Working knowledge of health insurance terminology, benefit structures, and prior authorization processes
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Experience with Prior Authorization cost-control process
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Strong verbal and written communication skills
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Ability to work independently in a remote environment while managing multiple priorities
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High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or related field preferred
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Full-time resident of the United States
Skills
As published by lever · 6 questions · 1 written answer
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website, To which gender identity do you most identify?, To which sexual orientation do you most identify?, Do you identify as a person living with a disability?, Are you fluent in any of the following languages?, Do you identify as LGBTQIA+?
Pick from a list (5)
- Are you legally authorized to work in the United States for our Company?
- Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States?
- Are you an employee of Lyra, Bend or an affiliated company (Currently or Previously)?
- If yes to the previous question, please select your affiliation: optional
- If you are a Lyra employee, do you certify you have reviewed the Internal Mobility Policy and meet the requirements? optional
Written answers (1)
- If you selected "other", please share your relationship here optional