Oct 28, 2026 27 views

Billing Operations-L2 Support

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Oct 28, 2026 27 views

Discussion

VOIS Billing Operations-L2 Support

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Discussion

Provide hands-on L2 Application Operations leadership for telecom Billing Operations, with primary focus on bill run processing, invoice posting, call/CDR processing and discrepancy management across supported billing platforms.
Ensure reliable daily and bill-cycle operations through technical monitoring, incident restoration, SLA/KPI adherence, pre/post-bill validation, reconciliation, exception handling and proactive problem management.
Drive automation, observability, continual improvement and responsible AI/AIOps adoption to reduce manual effort, improve billing accuracy and accelerate detection and resolution of operational issues.
Requires years of Telecom IT, BSS or enterprise billing Application Operations experience with strong hands-on production-support responsibility.

Skills

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Vodafone

2 weeks ago

VP - IT Operations Centre Lead (Service Desk, Monitoring & Service Management)

APACC-level Licensed UK sponsor Ireland permit employer

India

Pune

VP-level leader heading Vodafone VOIS's IT Operations Centre in Pune, running Service Desk, Monitoring, Service Management, and transformation programmes across three delivery centres. The role focuses on SLA/KPI delivery, automation, cost optimisation, and stakeholder governance in a large-scale enterprise IT operations environment.

Automation Performance Management Service Desk Stakeholder Management Strategic Planning

Vodafone

last week

Oracle WebLogic & Telecom Billing Application Support

HybridAPAC Licensed UK sponsor Ireland permit employer

India

Pune, Maharashtra

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest…

Vodafone

2 weeks ago

Mobility Service Desk Specialist-Assistant Manager-Bangalore

APAC Licensed UK sponsor Ireland permit employer

India

Supports enterprise mobility for Vodafone's VOIS shared-services team in Pune, providing 1st and 2nd line support in a 24x7 shift environment. Day to day involves administering Microsoft Intune and Workspace ONE (Omnissa), handling device enrolment, incidents, and policy compliance across Android, macOS, and Windows endpoints.

Android Intune ITIL macOS MDM +4 skills

Viavi Solutions

4 months ago

Helpdesk Shift lead

APACLead Licensed UK sponsor H-1B sponsor history

India

Pune, IND

Summary: Manages the activities and personnel of the IT Support center (help desk). Ensures the operation is in accordance with the established procedures and practices. Monitors performance of support personnel,…

Active Directory Help Desk ITIL ServiceNow

ParentPay Group

last week

Application Support Engineer - Catering

On-siteAPAC

India

Balewadi, Baner, Pune, Maharashtra

Support engineer keeping ParentPay's cashless catering platform running day to day: ServiceNow incident/change handling, patching and compliance (PCI DSS, ISO27001, Cyber Essentials+), monitoring, documentation and automation, plus an on-call rota. Needs 5+ years in IT support with a strong Microsoft stack — Active Directory, Azure, AWS, SQL Server, IIS, KQL.

Active Directory Analytics Automation AWS Azure +10 skills

Ensono

8 hours ago

L2 Applications Support Specialist

HybridAPACFull-time

India

Bengaluru, Hyderabad, Pune

L2 Application Support Specialist at Ensono providing production support and operational ownership for business-critical Java and .NET applications. Day to day: advanced troubleshooting, incident/problem management, RCA, monitoring and automation (Shell, Python, PowerShell) on Linux using tools like Splunk, Grafana, and Dynatrace, in hybrid rotational shifts.

AppDynamics Automation Bash .NET Dynatrace +14 skills

Description

Skills

VP - IT Operations Centre Lead (Service Desk, Monitoring & Service Management)

Oracle WebLogic & Telecom Billing Application Support

Mobility Service Desk Specialist-Assistant Manager-Bangalore

Helpdesk Shift lead

Application Support Engineer - Catering

L2 Applications Support Specialist

See also