Billing Operations Specialist (with night shifts)
We`re rapidly growing and inviting a Billing Operations Manager to our team.
You would be running such tasks as:
- Perform daily, weekly, and monthly monitoring of billing KPIs (payment approval rate, conversion rate, canceled transactions, timeouts, etc.);
- Analyse data, identify any anomalies, errors, or deviations affecting the system, and proactively troubleshoot issues;
- Provide efficient payment routing and flow management for maximum efficiency and processing speed.
- Understand current payment flows, methods, existing monitoring, analysis, and back-office tools;
- Collaborate with other departments across the company, including product development and technical support;
- Systematic preparation of reports in Tableau to monitor key payment indicators;
- Develop and implement improvements to monitoring processes and billing operations to increase efficiency and reduce risk.
Required skills and expertise:
- 1+ years of experience in the billing/payment industry;
- Understand the fundamentals of the online payment sphere: payments methods, technical integrations, funnels, online payment flows;
- Confident with processing financial/transactional information;
- Ability to work effectively with billing systems and monitoring tools (Kibana, etc);
- Excellent communication skills with payment providers and merchants;
- Advanced Excel and other MS Office software user;
- English from upper-intermediate level;
- Initiative and proactive approach;
- High level of independence and ability to take responsibility.
Will be a plus:
- Experience in analytical tools (e.g.Tableau).
We offer:
Care for your health and well-being
- 100 % paid sick leaves;
- 20 working days of paid vacation;
- Medical support;
- Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
- Ability to work remotely or in the office (as you wish);
- Corporate gifts & events.
Professional growth & development
- Competitive salary with annual salary promotions;
- The annual budget for professional courses, conferences, workshops, and books;
- Internal training courses;
- Work with a team of professionals and have the opportunity to share knowledge.
Corporate Culture
- Dynamic and result-oriented work environment;
- The ability to influence product development at an early stage;
- Openness to new ideas and approaches, healthy team discussions;
- No “red tape” culture.
Candidate journey:
HR Interview —> Interview with Team Lead—>Final interview