Billing Specialist - Night Shift

Are you looking to explore different facets of finance in a fast-paced learning environment?

Are you interested in engaging with customers?

Join our Billing Support Center!

We provide end-to-end billing resolution to our internal and external customers. This involves investigating and responding to customer billing inquiries. Also, work with cross-functional groups to ensure the timely closure of a billing issue.

Partner with the best

Serve as a trusted advisor, guiding customers through end-to-end processes. Resolve billing issues while collaborating across teams. You will build close relationships and address significant challenges within the Customer Revenue Operations team.

As a Contract/Billing Analyst, you will be responsible for:

• Being a single point of contact for customer billing queries
• Onboarding new customers and introducing them to all aspects of Akamai billing
• Partnering with other internal customers for the timely resolution of customer billing queries
• Communicating and managing any billing information changes
• Tracking the availability of Purchase Order funds, accuracy, and timely availability of POs
• Managing appropriate invoice delivery (mail, email, portal submission) methods

Do what you love

To be successful in this role you will:

• Have a Bachelor's degree
• Have a minimum of 2 years of relevant experience in a customer-facing role with the US customers
• Have good written and verbal communication skills in English
• Have good problem-solving and analytical skills
• Demonstrate familiarity with Siebel, Oracle, Salesforce, and MS Excel for effective use in relevant tasks and operations.

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.