Billing Supervisor
Summary
Oversee a billing team for a PropTech software company, ensuring accurate invoice processing, resolving disputes, and improving billing workflows for residential and short-term rental property management.
About Inhabit
Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at www.inhabit.com.
Job Description
The Billing Supervisor oversees the billing team and ensures all billing processes are completed accurately, efficiently, and in compliance with company policies. They monitor performance, resolve complex billing issues, and implement process improvements to enhance workflow and customer satisfaction. This role ensures reliable billing operations and supports overall financial effectiveness.
What You'll Do
- Supervise daily billing operations to ensure accurate and timely invoice processing.
- Lead, coach, and support billing team members, providing guidance, training, and performance feedback.
- Review billing transactions, adjustments, credits, and account activity to ensure accuracy and compliance with company policies.
- Resolve complex billing issues, customer disputes, and invoice discrepancies in collaboration with internal stakeholders and customers.
- Monitor billing metrics, workloads, and team performance to identify opportunities for improvement.
- Partner with Finance, Sales, Operations, and Customer Success teams to ensure accurate customer billing and account management.
- Maintain billing procedures, internal controls, and documentation to support operational consistency and financial accuracy.
- Assist with accounts receivable activities by supporting collections efforts and resolving billing-related payment issues.
- Support month end close activities through billing reconciliations, reporting, and issue resolution.
- Identify and implement process improvements, automation opportunities, and system enhancements to increase efficiency and scalability.
- Ensure compliance with applicable contractual, financial, and regulatory requirements.