Billing Support Rep Temporary

Billing Support Representative-Temporary

Key Responsibilities

To support the billing department by improving follow-up efficiency, monitoring outstanding
payments, maintaining accurate account records, and assisting with timely resolution of billing
related matters.

Billing & Payment Follow-Up
• Follow up on outstanding case payments, including personal injury (PI) and PIP
accounts.
• Contact attorneys’ offices and other appropriate parties to obtain updates on case
status, settlements, and pending payments.
• Monitor outstanding balances and identify accounts requiring additional follow-up.
• Maintain accurate documentation of all payment inquiries and follow-up activities.
Insurance Claims Follow-Up
• Contact PIP insurance carriers to verify claim status, payment information, denials,
and outstanding balances.
• Follow up on unpaid, delayed, or pending medical claims.
• Obtain explanations regarding claim processing issues and identify items requiring
further review.
• Document all insurance communications and escalate unresolved issues to the
billing department.
Ledger Preparation & Account Management
• Generate and review patient account ledgers upon request.
• Prepare billing statements, payment histories, and account summaries.
• Verify account information for accuracy and completeness.
• Assist with organizing financial documentation for attorneys, insurance carriers,
and internal departments.
Administrative & Billing Department Support
• Maintain billing follow-up logs and tracking reports.
• Update patient accounts with accurate notes regarding communications, payment
status, and outstanding issues.
• Provide general administrative assistance to the billing department as assigned.