Billing Support Specialist

The Customer Service Representative is responsible for ensuring customer requirements are met in a timely manner.

What a Customer Service Representative does daily:

• Promote safety in all actions
• Display professional phone etiquette
• Calculate and distribute daily reports to managers as needed
• Provide efficient, friendly customer contact. Listen to the customer
• Maintain customer requested information and transmit timely to customer as required
• Receive and distribute customer calls to dispatchers as required
• Organize and maintain reports and customer files, faxes, etc,
• Complete paperwork as required
• Research dispatches and bills of lading as required
• Communicate with CSC Manager, Asst. CSC Manager, and Regional Manager as required

Additional Responsibilities:

• Carries out duties assigned by CSC Manager as required