Biologic Coordinator

Position Summary

The Biologic Coordinator maintains a streamlined workflow for the Infusion Center and injections in the office. Must have strong organizational skills, customer service orientation, time management, computer operation proficiency, and confidentiality.

Major Duties and Responsibilities

• Responsible for overall workflow in the Infusion Center from scheduling, authorization and payment for Infusion and injection services.
• Verifying insurance, benefit investigation and managing authorizations for all patients; including follow ups with the billing office and maintaining timely status for billing.
• Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills and able to handle all staff/coworker interactions professionally.
• Chart prep to aid in medication ordering, forms needed from patients, including consent forms, and notating financial obligation.
• Proficient computer skills- Microsoft Office Suites, web navigation and experience with Electronic Health Systems (EHR).
• Works with Regional Operations Manager and Office Manager to review drug usage quarterly and utilization of the Infusion Center.

• Build and maintain professional relationships with all pharmaceutical reps.
• Tracking co-pay assistance program details and ensuring all claims are submitted in a timely manner.
• Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
• Assure timely delivery of patient services and maintain strictest confidentiality.
• Other duties as assigned.