Biometric Time and Attendance Implementation IT Support Specialist

Ideal Candidate

You are a customer-focused IT professional who enjoys technology, project work, troubleshooting and helping businesses improve their workforce management processes. You take pride in delivering outstanding customer experiences and are eager to become a trusted expert in Nexus and Biometric Time & Attendance solutions.

Build Technology That Helps Businesses Manage Their Workforce

PeopleKey is seeking a motivated and customer-focused Nexus & Biometric Time and Attendance Implementation IT Support Specialist to join our growing Professional Services and Support team.

This is an exciting opportunity for an IT professional who enjoys working with software, hardware, customer training, project delivery, and technical troubleshooting. You will play a key role in implementing PeopleKey Nexus Workforce Management solutions and deploying biometric time and attendance systems for customers across Australia.

If you enjoy solving problems, helping customers succeed, and working with innovative workforce management technologies, we want to hear from you.

About the Role

As the PeopleKey Nexus & Biometric Time and Attendance Implementation IT Support Specialist, you will be responsible for delivering end-to-end customer implementations, configuring workforce management solutions, installing biometric hardware, providing ongoing support, and delivering customer training.

Working closely with customers, payroll teams, HR professionals, and operational managers, you will ensure every implementation is successful and every customer receives exceptional service.

What We're Looking For

Required Skills & Experience

• 2+ years experience in IT Support, Technical Support, Software Implementation or Systems Administration

• Experience supporting Windows environments and Microsoft 365

• Strong troubleshooting and problem-solving skills

• Excellent customer service and communication skills

• Experience working with software and hardware deployments

• Ability to travel to customer sites when required

• Ability to manage multiple projects and priorities simultaneously

Highly Desirable Workforce Management experience

• Time and Attendance system experience

• Payroll system exposure

• SQL database knowledge

• Networking and TCP/IP troubleshooting skills

• Experience with biometric devices and access control systems

• Microsoft Azure and Entra ID experience

• Project implementation experience