Birthday Host (age 16+)
Posted Updated
- Review and understand confirmation sheets and contracts.
- Greet parents and party participants; introduce yourself and explain timelines.
- Communicate clearly with parents about table time, height requirements, purchase minimums, package details, open tabs, and seating arrangements.
- Maintain general knowledge of park operations, safety guidelines, and menu items.
- Promote upsell options in a friendly, informative manner without being pushy.
- Follow the 7 Service Sequence Guide and anticipate guest needs.
- Ensure drinks and food are served promptly, prioritizing the birthday child.
- Understand pizza charts, allergens, and available alternatives.
- Entertain guests appropriately based on age and party type.
- Maintain cleanliness throughout the event; clear tables and restock supplies.
- Communicate guest concerns to team leaders or managers promptly.
- Prepare and serve cake; lead birthday song and assist with gift organization.
- Facilitate wristband distribution and explain benefits.
- Review receipts with parents, process payments, and verify IDs when necessary.
- Reset tables quickly for upcoming parties and maintain a guest-ready environment.
- Assist with general server duties and dishwashing during downtime.
- Stay informed on weekly specials and Pinz packages.
- Maintain a courteous, cooperative, and professional atmosphere for guests and staff.