Birthday Manager- S+R

Primary
Job Duties:

• Maintains birthday reservations and prepares contracts as negotiated
• Supervises and schedules birthday party hosts and hostesses
• Hires, develops, and trains party hosts and hostesses
• Operates POS system in order to manage bookings, transactions, and deposits
• Orders and maintains adequate inventory for party supplies
• Partners with Sales and Marketing leaders to develop a marketing plan to drive more party sales
• Manages call back logs, reaching out to previous years’ bookings for rebooking
• Maintains open communication with management of scheduled events
• Initiates post-party follow-ups and referral process to ensure product and services exceeded expectations
• Assists and supports party reservationists on all birthday related questions and concerns
• Creates a fun and enthusiastic environment for all guests and team members