Birthday Sales Representative

The Birthday Party Sales Representative is responsible for driving party sales, managing customer inquiries, and ensuring that every guest celebration is easy to plan and full of fun. This role combines sales, customer service, and event coordination to deliver exceptional birthday experiences from the first phone call to the final thank you.

Key Responsibilities

• Respond within 24 hours to all birthday party inquiries via phone, email, in-person visits, and online inquiries (leads).

• Actively sell birthday party packages and upgrades.

• Reach out to assigned leads by phone and email to generate new bookings and maintain ongoing communication with potential guests.

• Schedule, confirm, and coordinate party details with customers and internal teams.

• Provide detailed event information and recommendations to guests to ensure a smooth experience.

• Maintain accurate records of leads, bookings, and customer communications in the CRM.

• Communicate with operations prior to parties to ensure a seamless transition between sales and operations.

• Collaborate with marketing and management to promote special offers and seasonal campaigns.

• Participate in weekly sales meetings and contribute ideas to improve the guest experience.