Blood Services Implementation Specialist
POSITION SUMMARY:
This role offers a unique opportunity to join the largest pathology and laboratory information system network in the world, supporting mission-critical blood services technology that directly impacts patient care and clinical outcomes. The blood services Implementation Specialist provides on-site and in-house application support, troubleshooting, and end-user training for assigned clients during implementation projects, software upgrades, and Hardware upgrades.
DUTIES AND RESPONSIBILITIES:
Provides system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff.
Maintains a thorough understanding of the system's overall capabilities and Best Practice use.
Guides clients in building and fully utilizing all existing system functionality
Provides telephone consultations and web-based training sessions to clients as needed
Logs and assigns an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx-related calls and tasks.
Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress.
Works effectively with Blood Services team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues.
Escalates any issues that may adversely affect client satisfaction or project timeline.
Effectively manages assigned workload.
Actively participates in knowledge-sharing with other Blood Services team members.
Provides meaningful recommendations for improving the product.
Serves as an additional resource for non-assigned clients as needed.
Participates in technical training programs as assigned.
JOB SPECIFICATIONS:
Education Required:
A degree in a healthcare-related field. A Bachelor of Science degree in Medical Technology with a specific course in Transfusion and/or Donor Services is highly desirable. Relevant experience may be substituted for a degree.
Experience Required:
A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 3-5 years of previous experience in a blood bank, donor laboratory, or clinical setting preferred. Prior experience in the usage, file building, and troubleshooting of laboratory information systems (LIS), highly desirable. Must be a current resident of Australia
Skills Required:
Comprehensive understanding of NATA/TGA regulatory requirements.
Excellent planning, organizational, interpersonal, teaching, presentation, and communication skills.
Ability to work independently
Ability to perform effectively in a team environment.
Travel Required:
Extensive, up to 50%