Blue Yonder WMS Support (MOCA / SQL / Citrix)

Why Work with DSV?

At DSV, your work goes beyond one country, one market or one system.

We are part of one of the world's largest transport and logistics organizations, with approximately 160,000 employees across more than 90 countries. As our global organization continues to grow and transform, technology plays a key role in connecting our operations, people and customers around the world.

By joining our Global Business Services (GBS) organization in Mexico, you will have the opportunity to work in a truly international environment, collaborating daily with global teams, business stakeholders and SAP specialists across different countries.

We are looking for a Senior IT Specialist to provide technical support and expertise for Blue Yonder/JDA Discrete WMS and its related infrastructure, ensuring the stability, performance, and continuous improvement of warehouse applications. The role supports the global Contract Logistics organization, coordinating with infrastructure, logistics, regional IT teams, and external providers.

Tasks and Responsibilities

• Provide technical support for Blue Yonder/JDA Discrete WMS and related warehouse applications.
• Support WMS infrastructure including MOCA, MS SQL, Citrix, Jasper Reports, NiceLabel, Page Builder, and other connected applications.
• Troubleshoot incidents and resolve technical issues through ticketing and support processes.
• Coordinate system administration and infrastructure-related activities with internal IT teams and external providers.
• Provide technical consultation regarding WMS infrastructure, configuration, integrations, and processes.
• Support the stability, availability, and performance of warehouse management systems.
• Collaborate with global and regional IT, infrastructure, logistics, and warehouse project teams.
• Contribute to continuous improvement and standardization of WMS support processes.

Requirements and Work Experience

• Minimum 5 years of professional experience in IT, logistics systems, or warehouse management systems.
• Minimum 5 years of hands-on experience with Blue Yonder/JDA Discrete WMS.
• Strong experience in WMS infrastructure support and configuration.
• Experience working with MOCA and SQL.
• Experience in an international or global IT environment is highly desirable.
• Knowledge of Citrix, databases, integrations, and related WMS applications is desirable.
• Strong communication, organization, and stakeholder management skills.
• Fluent English required

Our Benefits

We offer a competitive benefits package designed to support your professional and personal wellbeing:

• Flexible hybrid work model: 3 days at the office and 2 days working from home.
• Mexico City offices with easy access by Metro and Metrobús, plus free parking.
• Grocery vouchers equivalent to 10% of your salary, with no cap.
• Restaurant vouchers.
• Savings fund equivalent to 10% of your salary, with no cap.
• Major Medical and Dental Insurance for you and your family.
• Life insurance.
• 30 days of Christmas bonus (aguinaldo).
• TotalPass membership.
• English classes.