Body Shop Estimator - Continental Collision Center

Responsibilities include but are not limited to:

• Write estimates and coordinate field estimates for repairs

  • Ensure all data fields are entered correct and complete

• Determine customer expectations and monitor repair to meet those expectations

  • Address customer concerns immediately

• Check in vehicle, take photos per insurance and CCC requirements

• Apply seat and steering wheel covers

• Thoroughly review repair plan after blueprint is complete

• Maintain good working relationship with Insurance companies

• Keep customer informed throughout repair process.

  • Update customer a minimum of twice a week

  • Add notes in ProfitNet when customer is contacted or contact by customer

  • Ensure customer is informed of additional repairs needed

• Keep continuous communication with Production Manager, Paint shop manager and Parts department to ensure current information to customer is correct.

• Stay on top of cycle time for repair completion

• Keep Accounts Receivable updated and current

• Take opportunity to up-sale when looking over vehicle with customer

• Conduct final Quality Check of vehicle

• Provide Excellent Customer Service at all times to achieve best CSI possible.

• Maintain CSI of 95% or better

• Perform duties as assigned by management

• Coverage for other estimators

  • Personal Time Off

  • Appointments

  • Sick Leave

• Purge CCC1/ProfitNet on a 30 day cycle

  • Canceled repairs

  • No Shows

• Maintain good relationships with customers to ensure return business. Communicate with all department managers to establish good timelines for repair completion to allow cycle times to be accurate

• Must have held a valid driver's license for at least 1 year

• Must be at least 18 years of age to be considered

Hours:

• This is a full-time position.

• Our shop is open Monday - Friday from 7:30am to 5:30pm

Compensation:

• Commission based on experience

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

1. We do what we say we're going to do

2. We encourage and support each other

3. We're committed to continuous growth