Booker
The mission of the Mercedes-Benz Manhattan Booker is to be responsible for accurately coding technicians’ completed repair jobs into Netstar Operational System, so MBM dealership /Service Department can be compensated for labor and parts, and M-B manufacturer has data for product knowledge and analysis.
Responsibilities
The Mercedes-Benz Manhattan Booker must provide a consistently outstanding brand and customer experience through consistently outstanding preparation, attitude, and teamwork.
- Calculate time it takes to complete a specific job and verify appropriate parts are used and that labor recorded on R.O. corresponds with services rendered.
- Assist Warranty Administrator with daily sales compliance review and self-compliance review.
- Review every warranty repair order written for proper completion, accuracy, and legibility according to applicable policies and procedure manuals.
- Maintain KPI within green/yellow standard.
- Build damage code and insert into warranty claims after booking to prepare claim for proper submission to warranty company.
- Assist in review of warranty claims returned and/or rejected and prepare the repair order for resubmission.
- Contact appropriate warranty claims rep regarding claims requiring special authorization.
- Provide warranty coverage and policy information to technicians, service advisors, and other dealership personnel.
- Provide cash estimates for labor for technicians and service advisors.
- Act as a liaison between technicians and service advisors.
- Look up any LI’s, DTB’s, and Campaigns documents that may be
- related to repair.
- Maintain a clean and safe work area.
- Able to commute into and out of Manhattan/New York City on a daily basis.