Bookstore Receptionist
Description
About the role
We are looking for a receptionist for one of Barcelona's most emblematic cultural spaces. As the institution's first point of contact, we are looking for a person who will be the perfect ambassador for the space's values. We need a highly proactive profile, capable of anticipating day-to-day dynamics, and with a cultivated profile, who feels a true affinity for the literary and cultural environment to interact on equal footing with clients, authors, and industry professionals.
What you'll do
Excellent in-person welcome and service to visitors, clients, and collaborators.
Management of the telephone switchboard, call filtering, and handling of the general email inbox.
Resolution of inquiries and agile referral to the various departments.
Operational support in reservation management and basic assistance related to the cultural events agenda.
Maintenance of image and order standards in the reception area.
Basic administrative support tasks required by the management team.
What we're looking for
Cultural affinity: A well-read person, with broad general knowledge, artistic sensitivity, and a genuine interest in the publishing world.
Proactivity and dynamism: Own initiative, problem-solving capacity, mental agility, and a decisive attitude when facing unforeseen events.
Excellence in service: Outstanding communication skills, elegance in dealing with others, empathy, and a clear vocation for service.
Languages: Bilingual proficiency in Catalan and Spanish. A good level of English is highly valued given the volume of international public.
Experience: Consolidated previous experience in reception, front-office, or premium customer service positions. Having worked in the cultural sector, foundations, or similar institutions will be especially valued.
How you'll work
Type of contract: Indefinite and stable.
Working day: Part-time (half-day).
Schedule: Morning shift, ideal for combining with studies, other projects, or facilitating work-life balance.
Location: Barcelona Center (very well connected).
About the company & team
Environment: The opportunity to work in a stimulating environment, surrounded by cultural and literary current affairs, within a very well-established company.