Boutique Assistant Manager
Store Operations & Merchandising
- Assist the Boutique Store Manager with daily store operations including opening and closing procedures.
- Help oversee the processing of donated items including sorting, tagging, pricing, displaying, and organizing merchandise.
- Ensure merchandise is rotated regularly and that excess or unusable items are disposed of appropriately.
- Maintain attractive, organized, and safe displays throughout the store.
- Assist with maintaining inventory levels and stocking merchandise as needed.
- Support the use of point-of-sale systems and ensure accurate processing of sales transactions.
- Help maintain store cleanliness, organization, and safety standards.
Staff & Volunteer Support
- Assist in supervising thrift store staff and volunteers during shifts.
- Help train volunteers and new staff on store procedures and customer service expectations.
- Support the scheduling of staff and volunteers to ensure adequate coverage during operating hours.
- Provide guidance and support to staff and volunteers to ensure tasks are completed efficiently.
- Communicate concerns, successes, or performance issues to the Boutique Store Manager.
Customer Service
- Provide excellent customer service to all guests, donors, and community members.
- Ensure staff and volunteers maintain professional and welcoming interactions with customers.
- Address customer concerns and assist in resolving issues when they arise.
- Promote a positive shopping and donation experience for all visitors.
Financial & Cash Handling
- Assist with accurate cash handling, register balancing, and adherence to store financial procedures.
- Follow agency policies regarding petty cash and store revenue handling.
- Support tracking of sales data and other operational metrics as requested.
Marketing & Store Presentation
- Assist with organizing and displaying merchandise to enhance store appearance and encourage sales.
- Support promotions, sales events, and community outreach efforts that increase store visibility.
- Monitor inventory trends and assist in recommending merchandising improvements.