Box Office Clerk

Live music. Legendary venues. Unforgettable nights.

At Pabst Theater Group, we're more than a collection of historic theaters—we're where artists and audiences come together to create memorable experiences. As a Box Office Clerk, you'll play a key role in every guest's journey, helping fans secure tickets to the concerts, comedy shows, and special events they'll be talking about long after the curtain falls. Whether you're welcoming first-time visitors or longtime patrons, you'll be part of the team that brings the magic of live entertainment to life. If you thrive in a fast-paced, people-focused environment and want a front-row seat to Milwaukee's vibrant arts and entertainment scene, we'd love to meet you.

PRIMARY PURPOSE: The Box Office Clerk is responsible for providing excellent customer service while efficiently handling ticket sales, reservations, and customer inquiries. This role requires attention to detail, strong communication skills, and the ability to work in a fast-paced environment, especially during peak times.

MAJOR DUTIES AND RESPONSIBILITIES:

• Greets customers and provide information on showtimes, pricing, seating, and promotions.
• Sells tickets in person, over the phone, or online using the ticketing system.
• Handles cash, credit/debit card transactions, and issues receipts or tickets.
• Resolves customer concerns or refers them to management when necessary.
• Maintains a clean and organized work area.
• Ensures accurate record-keeping of sales, refunds, and exchanges.
• Assists with will-call tickets, shipped tickets, and group reservations.
• Monitors ticket inventory and reports any discrepancies to management.
• Follows opening and closing procedures of the box office.
• Collaborates with front-of-house staff and management to ensure smooth operations.
• Adheres to all safety standards.
• Performs other duties as assigned