Box Office Manager

Job Description Summary

As the Box Office Manager, the candidate will manager all box office operations and ticket sales throughout Agua Caliente Casinos. This position will oversee the sales through multiple venues, as well as the creation and management of all events in the ticketing system. The candidate must have the ability to build, manage and track all components of the live event build including but not limited to; local and national VIP programs, Ticketmaster Platinum and TM+. Additionally, the candidate must be extremely proficient in Ticketmaster Host and TM1 Sales. The candidate will also work to ensure all reporting and settlements are presented accurately to the responsible Entertainment Manager, entertainment agency responsible agent and property finance team. The ability to effectively manage multiple projects, as well as ability to multitask and pivot easily as business demands will be essential.

Essential Duties and Responsibilities (other duties may be assigned)

• Oversee the daily operations of the box office including event builds, ticket sales, and guest inquiries
• Work with Entertainment Managers to properly schedule staff at all three properties as required
• Utilize ticketing platform to sell, distribute and manage inventory
• Management of Entertainment Cashiers including but not limited to training, scheduling and performance reviews
• Ensure accurate show settlements and coordinate reporting with finance team
• Work with Entertainment Marketing Manager and Director of Entertainment to analyze trending reports and address any marketing and sales concerns which could assist team to drive sales
• Work with tour managers and talent agencies to ensure they are receiving sales reports as requested
• Implement and enforce box office policies and procedures
• Strategically create plans and partner with marketing teams to optimize and leverage results
• Provide excellent guest service.
• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Supervisory Responsibilities

Entertainment Supervisor

Entertainment Coordinator

Entertainment Cashiers

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

Signatory Ability

Promotion forms as defined and approved by the Agua Caliente Gaming Commission

Employee related forms: Personnel Action Forms, Employee Communication, etc.