Box Office Team Member

The Box Office Team Member assists in the daily operations of the museum’s Box Office, selling admission, memberships, checking in groups, and other clerical duties such as maintaining a clean and welcoming first impression as guests enter. While carrying out the job duties listed below, the Box Office Team Member will contribute to the museum’s continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, as well as personal and professional dedication to our mission, vision, and values.

This position requires the individual to be self-aware, patient, kind, humble, respectful, and honest. The Box Office Team Member will demonstrate a positive attitude and appearance at all times, while proactively and effectively communicating in a friendly manner with museum staff and guests. The Box Office Team Member is dependable, responsible, trustworthy, and detail-oriented.

ESSENTIAL FUNCTIONS, DUTIES & RESPONSIBILITIES

• Greet guests with genuine warmth and hospitality, making them feel valued from the moment they call and/or arrive at the museum.
• Efficiently handle guest check-ins and arrival/departure flow, including school groups and crowd points in the lobby and Guest Relations areas of responsibility, ensuring a smooth and hassle-free process for guests.
• Responsible for personally delivering consistent outstanding service while following Guest Relations policies and standard operating procedures including, but not limited to, cash handling and balancing till at the end of the day.
• Anticipate and respond to guest needs, requests, and inquiries in a professional and friendly manner, addressing their inquiries and requests accurately, promptly, and with a positive attitude, meeting and exceeding their expectations.
• Actively listen to guests concerns and work independently to resolve issues in the best interest of the guest and museum, using critical thinking skills to refer up when assistance is needed.
• Provide critical museum information, assistance, and recommendations to guests regarding tickets, memberships, activities, special events, exhibits, etc.
• Maintain, clear and clean Guest Relations departmental areas, such as the lobby, information booth, box office, as well as gear and equipment including, but not limited to, carts, wheelchairs, strollers, and sensory kits.
• Monitor lobby front doors at all times when the museum is open.
• Actively maintain a working knowledge of all Box Office duties and responsibilities, including, but not limited to, clerical duties.
• Assume other responsibilities and tasks as assigned.